+1-805-601-7202 info@callnova.com

Virtual Assistant Services

 

Your customers are our first priority

Virtual Assistant Services

Your customers are our first priority

Developing trust in your customers!

CALLNOVA incorporation with its team of representatives handling all the queries of its customers to give them a real-time solution. Where a lot of major industries of the market are getting benefit from its keenness and contemplation.

Irrespective of giving respective solutions through calls also serving via emails, messaging, and live chat services. For your business development, we are searching market trends, telemarketing campaigns, and prompt queries solution.

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TRUCKING

CALLNOVA incorporation, MPA communication call center services, is providing dedicated truck dispatching services….

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TAXI and Limo

CALLNOVA incorporation is working as professional call takers, and taxi dispatching services by using updated software….

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BPO

CALLNOVA’s business process outsourcing services are designed with the strategy of getting awesome outcomes….

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INBOUND

Inbound call center solutions provided by “CALLNOVA” is focused on the benefits of our customers….

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OUTBOUND

CALLNOVA is providing a complete outbound call center solution, designed to fit the….

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CHAT SUPPORT

CALLNOVA services of live chat outsourcing include live chat, email, messaging, telephoning, and social media….

Quality & Efficiency

Our main services

TAXI & LIMO

INBOUND

TRUCKING

OUTBOUND

BPO

CHAT SERVICE

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Quality & Efficiency

Fast & Secure Calls

Business Voice

99%

Unified Communications

99%

Contact Center

99%

Network Services

99%

The business process outsourcing experts

In today’s fiercely competitive business landscape, staying ahead requires strategic agility and operational excellence. For many companies, achieving this means leveraging the expertise of business process outsourcing (BPO) specialists. In this realm, Callnova emerges as a beacon of innovation and reliability, offering tailored outsourcing solutions that empower businesses to optimize processes, enhance efficiency, and drive growth. Let’s delve into how Callnova, with its team of BPO experts and comprehensive suite of services, is reshaping the landscape of outsourcing solutions.

Callnova: The Epitome of BPO Excellence:

As a leading player in the BPO industry, Callnova stands out for its unwavering commitment to delivering exceptional outsourcing services. With a team of seasoned BPO specialists and a client-centric approach, Callnova offers customized solutions that address the unique needs and challenges of each client. Whether it’s streamlining operations, improving customer service, or driving innovation, Callnova serves as a trusted partner in achieving business objectives.

Comprehensive Outsourcing Services:

Callnova’s extensive range of outsourcing services encompasses a wide spectrum of business functions, catering to diverse industries and verticals. From front-office services like customer support and sales to back-office functions such as finance and human resources, Callnova provides end-to-end solutions that span the entire business process lifecycle. By offering a one-stop destination for outsourcing needs, Callnova simplifies the outsourcing journey for clients and ensures seamless integration of services.

Strategic BPO Consulting:

In addition to its operational prowess, Callnova offers strategic BPO consulting services aimed at helping clients navigate complex business challenges and capitalize on emerging opportunities. From process reengineering and performance optimization to market analysis and expansion strategies, Callnova’s BPO consultants provide valuable insights and actionable recommendations that empower clients to make informed decisions and stay ahead of the curve.

Specialized BPO Consulting Services:

Callnova’s specialized BPO consulting services encompass a wide range of strategic initiatives aimed at driving business growth and transformation. From digital transformation and automation to market expansion and customer experience enhancement, Callnova’s consultants offer deep industry expertise and actionable insights that help clients navigate complex challenges and seize new opportunities in today’s dynamic marketplace.

 

Virtual assistant:

In today’s fast-paced business landscape, the demand for efficient support solutions has never been higher. As businesses strive to streamline operations and maximize productivity, virtual assistant services have emerged as a game-changer. Among the frontrunners in this domain stands Callnova, a leading provider of comprehensive virtual assistant services tailored to meet the diverse needs of businesses across industries. Let’s delve into how Callnova empowers efficiency and productivity through its innovative virtual assistant solutions.

Virtual Assistant Services: At the core of Callnova’s offerings lie its virtual assistant services, designed to provide businesses with dedicated support and assistance. Whether it’s managing administrative tasks, coordinating schedules, or handling customer inquiries, Callnova’s virtual assistants excel in delivering prompt and professional service. With a focus on efficiency and attention to detail, Callnova ensures that clients receive the support they need to thrive in today’s competitive market.

Best Virtual Assistant Services: Callnova prides itself on offering the best virtual assistant services in the industry, backed by a team of highly skilled professionals and a commitment to excellence. By leveraging advanced technology and industry best practices, Callnova delivers superior virtual assistant solutions that exceed client expectations. From personalized support to proactive communication, Callnova’s services set the standard for excellence in the virtual assistant space.

Legal Virtual Assistant Services: In the legal industry, where precision and accuracy are paramount, Callnova’s legal virtual assistant services play a crucial role in supporting law firms and legal professionals. Whether it’s drafting legal documents, conducting research, or managing case files, Callnova’s legal virtual assistants possess the expertise and knowledge required to ensure smooth operations. By outsourcing administrative tasks to Callnova, legal practitioners can focus on delivering high-quality legal services to their clients.

Virtual Administrative Support: Callnova’s virtual administrative support services are tailored to help businesses streamline operations and optimize workflow efficiency. From managing emails to scheduling appointments, Callnova’s virtual assistants handle a wide range of administrative tasks with precision and professionalism. By outsourcing administrative responsibilities to Callnova, businesses can free up valuable time and resources to focus on core business activities.

Virtual Office Assistant: Callnova’s virtual office assistant services are designed to help businesses maintain seamless operations and provide excellent customer service. From answering phone calls services to managing administrative tasks, Callnova’s virtual office assistants serve as the frontline representatives of businesses, ensuring smooth communication and efficient workflow management. With their professionalism and attention to detail, Callnova’s virtual office assistants contribute to the overall success and growth of businesses.

 

 

Virtual Receptionist: Callnova’s virtual receptionist or virtual assistant services serve as the first point of contact for businesses, providing professional and efficient customer service to callers. Whether it’s answering inquiries, scheduling appointments, or routing calls, Callnova’s virtual receptionists ensure that callers receive prompt and courteous assistance. With their attention to detail and customer-centric approach, Callnova’s virtual receptionists contribute to the positive image and reputation of businesses.

Virtual Administrative Assistant: Callnova’s virtual administrative assistants provide businesses with dedicated support to manage administrative tasks efficiently. Whether it’s data entry, file organization, or document preparation, Callnova’s virtual administrative assistants offer timely and accurate solutions to meet the needs of clients. By outsourcing administrative tasks to Callnova, businesses can streamline operations and improve productivity.

Virtual Assistant Companies: As a leading virtual assistant company, Callnova brings together a team of skilled professionals with expertise in various aspects of virtual assistance. From administrative support to customer service, Callnova offers comprehensive solutions that empower clients to achieve their business objectives. By partnering with Callnova, businesses can access top-tier virtual assistant services and drive success in today’s competitive market.

Outsourced Virtual Assistant: Outsourcing virtual assistant services to Callnova offers businesses a cost-effective and efficient solution to their support needs. By leveraging Callnova’s expertise and resources, businesses can access specialized support services without the overhead costs associated with hiring and training in-house staff. Whether it’s temporary support for a specific project or ongoing assistance, Callnova’s outsourced virtual assistant services offer flexibility and scalability to meet the needs of clients.

Virtual Assistant Agency: As a trusted virtual assistant agency, Callnova offers businesses a reliable partner for their support needs. With a focus on professionalism.

 

Remote Administrative Services: In today’s remote work environment, businesses require flexible and scalable administrative support solutions. Callnova’s remote administrative services are designed to meet the unique needs of businesses operating in a virtual setting. Whether it’s managing virtual meetings, coordinating remote teams, or handling online correspondence, Callnova’s remote administrative assistants offer professional support to ensure smooth operations.

Virtual Support Staff: Callnova’s virtual support staff comprises skilled professionals who provide specialized support services to businesses and entrepreneurs. Whether it’s customer service, technical support, or administrative assistance, Callnova’s virtual support staff offer timely and efficient solutions to meet the diverse needs of clients. By outsourcing support services to Callnova, businesses can access top-tier support and focus on driving growth and innovation.

 

Inbound call center services

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Business landscape, delivering exceptional customer service is no longer optional—it’s essential for success. As businesses strive to meet the evolving needs and expectations of their customers, the role of inbound call centers has become increasingly critical. At the forefront of this transformation stands Callnova, a leading provider of inbound call center services dedicated to enhancing customer satisfaction and driving business growth. In this article, we’ll explore how Callnova’s comprehensive solutions and cutting-edge technology are reshaping the landscape of inbound call center operations.

Callnova’s Inbound Call Center Services:

At Callnova, we understand the importance of delivering exceptional customer service at every touchpoint. Our inbound call center services are designed to help businesses elevate their customer experience and build lasting relationships with their clients. From call handling and customer support to call routing and issue resolution, Callnova offers a comprehensive suite of services tailored to meet the unique needs of each client.

Comprehensive Call Handling Services:

Callnova’s call handling services encompass a wide range of functions aimed at managing incoming calls efficiently and effectively. Our skilled agents are trained to handle diverse customer inquiries with professionalism and empathy, ensuring that every caller receives prompt and accurate assistance. Whether it’s answering product questions, processing orders, or resolving technical issues, Callnova’s call handling services are geared towards delivering positive outcomes and exceeding customer expectations.

Inbound Customer Support:

Inbound customer support is a cornerstone of Callnova’s service offerings, enabling businesses to address customer inquiries and resolve issues in real-time. Our dedicated team of customer support specialists is available round-the-clock to assist customers with their queries and concerns. Whether it’s troubleshooting technical issues, providing product information, or offering post-purchase support, Callnova’s inbound customer support services ensure that customers receive timely and effective assistance whenever they need it.

Inbound Call Answering:

Answering inbound calls promptly and professionally is critical for delivering a positive customer experience. Callnova’s inbound call answering services ensure that every call is answered promptly by a friendly and knowledgeable agent. Our agents are trained to greet callers warmly, listen attentively to their inquiries, and provide accurate and helpful responses. By prioritizing responsiveness and professionalism, Callnova helps businesses create positive first impressions and build strong relationships with their customers.

 

Outbound services

Callnova, a leading provider of comprehensive marketing solutions tailored to meet the diverse needs of businesses across industries. Let’s explore how Callnova empowers businesses to maximize their reach and impact through its innovative outbound marketing services.

Outbound Lead Generation:

Lead generation lies at the core of outbound marketing, and Callnova specializes in delivering high-quality leads that align with clients’ target demographics and preferences. Through strategic prospecting and outreach campaigns, Callnova identifies and qualifies prospects who are most likely to convert into customers. By focusing on quality over quantity, Callnova ensures that clients receive leads that have a genuine interest in their products or services, thereby maximizing the chances of conversion.

Cold Calling Services:

Cold calling remains a powerful tool for initiating conversations with potential customers and establishing rapport. Callnova’s cold calling services are conducted by skilled professionals who excel in delivering compelling pitches and overcoming objections effectively. With a focus on building relationships and uncovering opportunities, Callnova’s cold calling services pave the way for meaningful interactions and ultimately, business growth.

Appointment Setting Services:

Securing appointments with potential customers is essential for nurturing leads and closing deals. Callnova’s appointment setting services are designed to facilitate meaningful interactions between clients and their target audience. By identifying qualified prospects, communicating value propositions, and scheduling appointments, Callnova helps clients maximize their sales opportunities and drive revenue growth.

Lead Qualification Services:

Not all leads are created equal, and effective lead qualification is essential for prioritizing resources and focusing efforts on the most promising opportunities. Callnova’s lead qualification services involve assessing leads based on predefined criteria, determining their level of interest and intent, and segmenting them accordingly. By qualifying leads effectively, Callnova ensures that clients can allocate their resources efficiently and pursue opportunities with the highest likelihood of success.

 

live chat services

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In the realm of customer service and support, the ability to connect with clients seamlessly and provide prompt assistance is paramount. In this digital age, where communication channels continue to evolve, chat support has emerged as a vital tool for businesses to engage with their customers effectively. Among the pioneers in this domain stands Callnova, a leading company dedicated to delivering exceptional chat support services. Let’s delve deeper into how Callnova revolutionizes customer engagement and satisfaction through its innovative approach.

Callnova’s Approach to Chat Support:

At the heart of Callnova’s success lies its unwavering commitment to customer satisfaction. The company employs a proactive approach to chat support, leveraging advanced technologies and best practices to deliver superior service quality. From trained chat agents to robust support systems, Callnova prioritizes efficiency, accuracy, and professionalism in every customer interaction. By understanding the unique requirements of each client, Callnova tailors its chat support solutions to meet their specific needs and objectives.

Key Features of Callnova’s Chat Support Services:

  1. 24/7 Availability: Callnova understands that customer queries can arise at any time of the day. Therefore, the company offers round-the-clock chat support services, ensuring that clients receive assistance whenever they need it.

  2. Highly Skilled Chat Agents: The backbone of Callnova’s chat support services is its team of proficient chat agents. These professionals undergo rigorous training to hone their communication skills and product knowledge, enabling them to provide accurate and insightful assistance to customers.

  3. Personalized Interactions: Callnova believes in the power of personalized customer interactions. Through tailored responses and empathetic communication, the company fosters strong relationships with clients and enhances overall satisfaction.

  4. Multilingual Support: Recognizing the diverse needs of its clients, Callnova offers multilingual chat support services. Whether customers prefer to communicate in English, Spanish, French, or any other language, Callnova ensures that language barriers are never a hindrance to effective communication.

  5. Advanced Technology Infrastructure: To facilitate seamless chat interactions, Callnova employs state-of-the-art technology infrastructure. From user-friendly chat interfaces to robust security measures, the company ensures a smooth and secure communication experience for both clients and customers.

The Benefits of Choosing Callnova for Chat Support:

 

 Partnering with Callnova for chat support services offers a myriad of benefits for businesses:

  1. Enhanced Customer Satisfaction: By providing prompt and efficient assistance, Callnova helps businesses enhance customer satisfaction and loyalty.

  2. Improved Efficiency: With Callnova handling chat support operations, businesses can focus on core activities and achieve greater operational efficiency.

  3. Cost Savings: Outsourcing chat support to Callnova eliminates the need for businesses to invest in costly infrastructure and resources, resulting in significant cost savings.

  4. Scalability: Whether a business experiences sudden spikes in chat volume or seasonal fluctuations, Callnova offers scalable solutions to meet evolving needs.

  5. Access to Expertise: With a team of seasoned professionals, Callnova brings years of experience and expertise to the table, ensuring high-quality chat support services.

 

Every Question has an Answer

Looking for Call Center Services

From smarter software to specialized agent training, our multi-channel expertise encourages.

  • Taxi & Limo dispatch
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  • Inbound Call Center Services
  • Outbound Call Center Services
  • check box outline 1Order Management Services
  • Sales and customer Aquisition
  • Email support
  • Technical Helpdesk Services
  • Live Chat Support
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Quality & Efficiency

How it works?

We are integrating through different tools and assisting support for regular workflow including ACD, IVR, dialing software, customer relationship management tool, workforce management tool, headsets, and desktops.

Moreover, we are working with a team of professionals who are leaving a powerful impact on our clients rather than our advanced processes and technology.

Through the line of our work, we take orders and arrange things to put heed on our setting of objectives, analysis of metrics, customer reliability, and your business goal accomplishment. Through our strategic operations, we are working to eliminate barriers, give work-life balance, and find of gateway to plenty of growth opportunities.

Here we are also troubleshooting both product and service issues from a firsthand perspective by using QA to monitor all the data to provide you with the highest level of customer service.

our customer-focused outlook, computer literacy, typing skills, stellar communication skills, efficient and prompt problem-solving power, organized multitasking, and product or company knowledge are making us competitive in the market due to which we are giving more satisfaction and flexibility to our existing and new clients.

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Award

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Projects

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Happy clients

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Up Time

Let’s start the journey

Are you ready to move forward?

The right dispatching company CALLNOVA is working to keep in account all the needs and wishes of our customers to give them a deep understanding of care and loyalty.

As we are working through some brand voices where everything is chained and organized, in the same way, we found a digitalized system for the calculation of cost that can be used by both servers and customers. Here team members are striving for a careful shipment by making it scheduled.

One of the reasons for the competition of such a company is based on the skill specialty of our dispatchers who are making a process smooth by examining the route before dispatch which involves the monitoring of a lot of factors such as conditions of the road, traffic conditioning, weather, shortest path, bridges, railways and many more.

CALLNOVA is working to make its customers happy and hassle-free.

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Latest News

Every Question as an Answer

Frequently Asked Questions

From smarter software to specialized agent training, our now or atlest tomorrow ultra good ok nice go away multi-channel an expertise encourages engagement that increases even satisfaction and drives conversion.

What is the process for switching from another contact center?

Write us an email at info@callnova.com or contact us ph +1-805-601-7202

What industries do your agents have the most experience in?

Our outsourcing offering spans IT Services, Finance and Accounting (F&A) Outsourcing Services, Back Office BPO (Data Entry and Data Processing Services), Call Center (Customer Service) Outsourcing, Healthcare BPO Services, E-commerce Support Services, Corporate Training, and Digital Marketing.

When is the best time to switch to your call center?

Every minute is the best time. You can switch anytime.

What is the process for switching to you?

Write us an email at info@callnova.com or contact us ph +1-805-601-7202.

What industries you are most experience in?

We are most experienced in Truck Dispatch, Limo & taxi Dispatch, Order taking, Lead Generation, and Chat support.

Do I have to pay monthly ?

Yes, You can pay monthly or fortnightly for all the service charges.

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Bring to the table win-win survival strategies to ensure proactive domination. At the end of the day, going forward, a new normal that has evolved from generation

Useful links

63 Ponderosa Crescent, London, Ontario, Canada.