Contact Center Services - CallNova Global Dispatch Management

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In today’s digital-first economy, customer experience (CX) is the ultimate business differentiator. For CEOs and C-level executives, the challenge is not only to maintain operational efficiency but also to deliver seamless, personalized, and scalable customer interactions across every channel. At Callnova, we empower businesses with world-class contact center services that go beyond basic support—we help leaders unlock growth, retention, and brand loyalty.

As a trusted call center and contact center services provider, we specialize in customer experience management, CX outsourcing, omnichannel solutions, and contact center automation. Our mission is to help your organization reduce operational costs, enhance customer satisfaction, and drive measurable ROI.

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Why CEOs Choose Callnova for Contact Center Services

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CEOs and decision-makers know that outsourcing contact center services isn’t just about answering calls—it’s about building a revenue-generating customer experience engine.

By partnering with Callnova, executives gain:

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Cost Efficiency – Reduce staffing, infrastructure, and technology costs with affordable contact center outsourcing solutions.

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Scalability – Expand or streamline operations with 24/7 inbound call center and outbound call center support.

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Omnichannel Engagement – Deliver consistent service via phone, live chat, email, and social media.

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Technology-Driven Performance – Harness AI, chatbots, CRM integration, and predictive dialing software to streamline workflows.

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Executive-Level Insights – Track KPIs such as average handle time, customer satisfaction (CSAT), first contact resolution (FCR), and NPS through robust contact center analytics dashboards.

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Industry Expertise – From healthcare and finance to eCommerce, real estate, and SaaS, we provide customized contact center solutions aligned with your vertical.

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Industry-Specific Contact Center Solutions

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Callnova’s global contact center services are tailored for diverse industries:

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“Choose Callnova for your Contact Center services, and let us drive your business toward reliability, efficiency, and long-term success.”

Our Contact Center Services

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We provide inbound customer support services to ensure every customer inquiry is handled efficiently. Whether it’s healthcare appointment scheduling, eCommerce order management, or financial services support, our customer service center teams deliver high-quality assistance.

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For businesses seeking growth, our outbound sales call center teams handle lead generation, telemarketing, surveys, and proactive customer engagement. CEOs appreciate the ROI-driven sales strategies we deliver.

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Customers expect flexibility. Our omnichannel contact center solutions ensure seamless experiences across voice, live chat, email, SMS, and social platforms—keeping customers engaged and loyal.

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Leaders turn to contact center outsourcing companies like Callnova to reduce costs and scale faster. Our nearshore and offshore contact center solutions combine multilingual support, compliance, and round-the-clock coverage.

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We provide virtual call center services with trained remote contact center agents, ensuring global reach without the need for heavy infrastructure.

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Beyond operations, we collaborate with CEOs to build customer experience strategies, including CX journey mapping, process optimization, workforce management, and escalation process improvements.

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We deploy AI-driven chatbots, interactive voice response (IVR), automatic call distribution (ACD), and workforce management software to optimize efficiency. CEOs benefit from future-ready digital contact center solutions.

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For CEOs and senior leaders, contact center outsourcing provides more than operational efficiency—it delivers measurable business growth.

[/et_pb_text][/et_pb_column][/et_pb_row][et_pb_row column_structure=”1_3,1_3,1_3″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”1_3″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_blurb title=”Revenue Growth” use_icon=”on” font_icon=”I||divi||400″ icon_color=”#7CDA24″ icon_placement=”left” image_icon_width=”24px” _builder_version=”4.27.4″ _module_preset=”default” image_icon_custom_margin=”-5px||-5px||true|false” border_radii_image=”on|6vw|6vw|6vw|6vw” border_width_all_image=”2px” border_color_all_image=”RGBA(255,255,255,0)” global_colors_info=”{}”][/et_pb_blurb][et_pb_blurb title=”Operational Agility” use_icon=”on” font_icon=”I||divi||400″ icon_color=”#7CDA24″ icon_placement=”left” image_icon_width=”24px” _builder_version=”4.27.4″ _module_preset=”default” image_icon_custom_margin=”-5px||-5px||true|false” border_radii_image=”on|6vw|6vw|6vw|6vw” border_width_all_image=”2px” border_color_all_image=”RGBA(255,255,255,0)” global_colors_info=”{}”][/et_pb_blurb][/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_blurb title=”Customer Retention” use_icon=”on” font_icon=”I||divi||400″ icon_color=”#7CDA24″ icon_placement=”left” image_icon_width=”24px” _builder_version=”4.27.4″ _module_preset=”default” image_icon_custom_margin=”-5px||-5px||true|false” border_radii_image=”on|6vw|6vw|6vw|6vw” border_width_all_image=”2px” border_color_all_image=”RGBA(255,255,255,0)” locked=”off” global_colors_info=”{}”][/et_pb_blurb][et_pb_blurb title=”Brand Reputation” use_icon=”on” font_icon=”I||divi||400″ icon_color=”#7CDA24″ icon_placement=”left” image_icon_width=”24px” _builder_version=”4.27.4″ _module_preset=”default” image_icon_custom_margin=”-5px||-5px||true|false” border_radii_image=”on|6vw|6vw|6vw|6vw” border_width_all_image=”2px” border_color_all_image=”RGBA(255,255,255,0)” locked=”off” global_colors_info=”{}”][/et_pb_blurb][/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_blurb title=”Risk Mitigation” use_icon=”on” font_icon=”I||divi||400″ icon_color=”#7CDA24″ icon_placement=”left” image_icon_width=”24px” _builder_version=”4.27.4″ _module_preset=”default” image_icon_custom_margin=”-5px||-5px||true|false” border_radii_image=”on|6vw|6vw|6vw|6vw” border_width_all_image=”2px” border_color_all_image=”RGBA(255,255,255,0)” locked=”off” global_colors_info=”{}”][/et_pb_blurb][/et_pb_column][/et_pb_row][/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_row column_structure=”1_2,1_2″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_toggle title=”cloud-based tools” open_toggle_text_color=”#FFFFFF” open_toggle_background_color=”#032242″ closed_toggle_text_color=”#FFFFFF” closed_toggle_background_color=”#031a3f” icon_color=”#FFFFFF” toggle_icon=”C||divi||400″ use_icon_font_size=”on” icon_font_size=”32px” open_icon_color=”#FFFFFF” open_toggle_icon=”B||divi||400″ _builder_version=”4.27.4″ _module_preset=”default” title_text_color=”#FFFFFF” title_font=”Josefin Sans|600|||||||” title_font_size=”19px” title_line_height=”1.3em” closed_title_font=”Josefin Sans|600|||||||” closed_title_font_size=”19px” closed_title_line_height=”1.3em” body_text_color=”#FFFFFF” body_font_size=”16px” body_line_height=”1.3em” text_orientation=”center” border_radii=”on|10vw|10vw|10vw|10vw” global_colors_info=”{}”]

Consultation – We analyze your administrative needs and challenges.

[/et_pb_toggle][et_pb_toggle title=”AI-assisted solutions” open_toggle_text_color=”#FFFFFF” open_toggle_background_color=”#032242″ closed_toggle_text_color=”#FFFFFF” closed_toggle_background_color=”#031a3f” icon_color=”#FFFFFF” toggle_icon=”C||divi||400″ use_icon_font_size=”on” icon_font_size=”32px” open_icon_color=”#FFFFFF” open_toggle_icon=”B||divi||400″ _builder_version=”4.27.4″ _module_preset=”default” title_text_color=”#FFFFFF” title_font=”Josefin Sans|600|||||||” title_font_size=”19px” title_line_height=”1.3em” closed_title_font=”Josefin Sans|600|||||||” closed_title_font_size=”19px” closed_title_line_height=”1.3em” body_text_color=”#FFFFFF” body_font_size=”16px” body_line_height=”1.3em” text_orientation=”center” border_radii=”on|10vw|10vw|10vw|10vw” global_colors_info=”{}”]

Customized Plan – A tailored service package is created for your business.

[/et_pb_toggle][et_pb_toggle title=”scalable teams” open_toggle_text_color=”#FFFFFF” open_toggle_background_color=”#032242″ closed_toggle_text_color=”#FFFFFF” closed_toggle_background_color=”#031a3f” icon_color=”#FFFFFF” toggle_icon=”C||divi||400″ use_icon_font_size=”on” icon_font_size=”32px” open_icon_color=”#FFFFFF” open_toggle_icon=”B||divi||400″ _builder_version=”4.27.4″ _module_preset=”default” title_text_color=”#FFFFFF” title_font=”Josefin Sans|600|||||||” title_font_size=”19px” title_line_height=”1.3em” closed_title_font=”Josefin Sans|600|||||||” closed_title_font_size=”19px” closed_title_line_height=”1.3em” body_text_color=”#FFFFFF” body_font_size=”16px” body_line_height=”1.3em” text_orientation=”center” border_radii=”on|10vw|10vw|10vw|10vw” global_colors_info=”{}”]

Onboarding – Our team integrates seamlessly with your workflows.

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Execution – We handle administrative tasks professionally and accurately.

[/et_pb_toggle][/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” text_font=”Arial||||||||” text_font_size=”17px” text_line_height=”1.3em” header_2_font=”Fjalla One|700||on|||||” header_2_text_color=”#0C71C3″ header_2_font_size=”32px” header_2_line_height=”1.3em” global_colors_info=”{}”]

How Callnova’s Administration Services Work

[/et_pb_text][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” text_font=”Arial||||||||” text_font_size=”17px” text_line_height=”1.3em” global_colors_info=”{}”]

When you outsource administrative functions to Callnova, you’re not just getting support—you’re gaining a partner in efficiency. Here’s what sets us apart:

[/et_pb_text][/et_pb_column][/et_pb_row][/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_row column_structure=”1_2,1_2″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_heading title=”FAQs” _builder_version=”4.27.4″ _module_preset=”default” title_level=”h2″ title_font=”Fjalla One|700||on|||||” title_text_align=”center” title_text_color=”#0C71C3″ title_font_size=”62px” title_line_height=”1.3em” global_colors_info=”{}”][/et_pb_heading][et_pb_toggle title=”What industries benefit most from contact center outsourcing?” open_toggle_text_color=”#FFFFFF” open_toggle_background_color=”#032242″ closed_toggle_text_color=”#FFFFFF” closed_toggle_background_color=”#031a3f” icon_color=”#FFFFFF” toggle_icon=”C||divi||400″ use_icon_font_size=”on” icon_font_size=”32px” open_icon_color=”#FFFFFF” open_toggle_icon=”B||divi||400″ _builder_version=”4.27.4″ _module_preset=”default” title_text_color=”#FFFFFF” title_font=”Josefin Sans|600|||||||” title_font_size=”19px” title_line_height=”1.3em” closed_title_font=”Josefin Sans|600|||||||” closed_title_font_size=”19px” closed_title_line_height=”1.3em” body_text_color=”#FFFFFF” body_font_size=”16px” body_line_height=”1.3em” text_orientation=”center” border_radii=”on|10vw|10vw|10vw|10vw” global_colors_info=”{}”]

ECommerce, healthcare, finance, real estate, travel, telecom, and SaaS benefit significantly.

[/et_pb_toggle][et_pb_toggle title=”Why should CEOs outsource contact center services?” open_toggle_text_color=”#FFFFFF” open_toggle_background_color=”#032242″ closed_toggle_text_color=”#FFFFFF” closed_toggle_background_color=”#031a3f” icon_color=”#FFFFFF” toggle_icon=”C||divi||400″ use_icon_font_size=”on” icon_font_size=”32px” open_icon_color=”#FFFFFF” open_toggle_icon=”B||divi||400″ _builder_version=”4.27.4″ _module_preset=”default” title_text_color=”#FFFFFF” title_font=”Josefin Sans|600|||||||” title_font_size=”19px” title_line_height=”1.3em” closed_title_font=”Josefin Sans|600|||||||” closed_title_font_size=”19px” closed_title_line_height=”1.3em” body_text_color=”#FFFFFF” body_font_size=”16px” body_line_height=”1.3em” text_orientation=”center” border_radii=”on|10vw|10vw|10vw|10vw” global_colors_info=”{}”]

It reduces costs, improves scalability, and ensures 24/7 customer experience support.

[/et_pb_toggle][et_pb_toggle title=”How does Callnova ensure quality?” open_toggle_text_color=”#FFFFFF” open_toggle_background_color=”#032242″ closed_toggle_text_color=”#FFFFFF” closed_toggle_background_color=”#031a3f” icon_color=”#FFFFFF” toggle_icon=”C||divi||400″ use_icon_font_size=”on” icon_font_size=”32px” open_icon_color=”#FFFFFF” open_toggle_icon=”B||divi||400″ _builder_version=”4.27.4″ _module_preset=”default” title_text_color=”#FFFFFF” title_font=”Josefin Sans|600|||||||” title_font_size=”19px” title_line_height=”1.3em” closed_title_font=”Josefin Sans|600|||||||” closed_title_font_size=”19px” closed_title_line_height=”1.3em” body_text_color=”#FFFFFF” body_font_size=”16px” body_line_height=”1.3em” text_orientation=”center” border_radii=”on|10vw|10vw|10vw|10vw” global_colors_info=”{}”]

Through quality assurance programs, coaching, speech analytics, and CX consulting.

[/et_pb_toggle][et_pb_toggle title=”Do you provide omnichannel support?” open_toggle_text_color=”#FFFFFF” open_toggle_background_color=”#032242″ closed_toggle_text_color=”#FFFFFF” closed_toggle_background_color=”#031a3f” icon_color=”#FFFFFF” toggle_icon=”C||divi||400″ use_icon_font_size=”on” icon_font_size=”32px” open_icon_color=”#FFFFFF” open_toggle_icon=”B||divi||400″ _builder_version=”4.27.4″ _module_preset=”default” title_text_color=”#FFFFFF” title_font=”Josefin Sans|600|||||||” title_font_size=”19px” title_line_height=”1.3em” closed_title_font=”Josefin Sans|600|||||||” closed_title_font_size=”19px” closed_title_line_height=”1.3em” body_text_color=”#FFFFFF” body_font_size=”16px” body_line_height=”1.3em” text_orientation=”center” border_radii=”on|10vw|10vw|10vw|10vw” global_colors_info=”{}”]

Yes, we manage voice, email, live chat, and social media seamlessly.

[/et_pb_toggle][et_pb_toggle title=”Can you integrate with my CRM?” open_toggle_text_color=”#FFFFFF” open_toggle_background_color=”#032242″ closed_toggle_text_color=”#FFFFFF” closed_toggle_background_color=”#031a3f” icon_color=”#FFFFFF” toggle_icon=”C||divi||400″ use_icon_font_size=”on” icon_font_size=”32px” open_icon_color=”#FFFFFF” open_toggle_icon=”B||divi||400″ _builder_version=”4.27.4″ _module_preset=”default” title_text_color=”#FFFFFF” title_font=”Josefin Sans|600|||||||” title_font_size=”19px” title_line_height=”1.3em” closed_title_font=”Josefin Sans|600|||||||” closed_title_font_size=”19px” closed_title_line_height=”1.3em” body_text_color=”#FFFFFF” body_font_size=”16px” body_line_height=”1.3em” text_orientation=”center” border_radii=”on|10vw|10vw|10vw|10vw” global_colors_info=”{}”]

Yes, we offer CRM and software integration for smooth data flow.

[/et_pb_toggle][et_pb_toggle title=”Are your services global?” open_toggle_text_color=”#FFFFFF” open_toggle_background_color=”#032242″ closed_toggle_text_color=”#FFFFFF” closed_toggle_background_color=”#031a3f” icon_color=”#FFFFFF” toggle_icon=”C||divi||400″ use_icon_font_size=”on” icon_font_size=”32px” open_icon_color=”#FFFFFF” open_toggle_icon=”B||divi||400″ _builder_version=”4.27.4″ _module_preset=”default” title_text_color=”#FFFFFF” title_font=”Josefin Sans|600|||||||” title_font_size=”19px” title_line_height=”1.3em” closed_title_font=”Josefin Sans|600|||||||” closed_title_font_size=”19px” closed_title_line_height=”1.3em” body_text_color=”#FFFFFF” body_font_size=”16px” body_line_height=”1.3em” text_orientation=”center” border_radii=”on|10vw|10vw|10vw|10vw” global_colors_info=”{}”]

Yes, we provide nearshore, offshore, and remote contact center solutions.

[/et_pb_toggle][et_pb_toggle title=”How do you measure performance?” open_toggle_text_color=”#FFFFFF” open_toggle_background_color=”#032242″ closed_toggle_text_color=”#FFFFFF” closed_toggle_background_color=”#031a3f” icon_color=”#FFFFFF” toggle_icon=”C||divi||400″ use_icon_font_size=”on” icon_font_size=”32px” open_icon_color=”#FFFFFF” open_toggle_icon=”B||divi||400″ _builder_version=”4.27.4″ _module_preset=”default” title_text_color=”#FFFFFF” title_font=”Josefin Sans|600|||||||” title_font_size=”19px” title_line_height=”1.3em” closed_title_font=”Josefin Sans|600|||||||” closed_title_font_size=”19px” closed_title_line_height=”1.3em” body_text_color=”#FFFFFF” body_font_size=”16px” body_line_height=”1.3em” text_orientation=”center” border_radii=”on|10vw|10vw|10vw|10vw” global_colors_info=”{}”]

We track KPIs like CSAT, NPS, AHT, and SLA compliance.

[/et_pb_toggle][et_pb_toggle title=”Do you offer scalable options?” open_toggle_text_color=”#FFFFFF” open_toggle_background_color=”#032242″ closed_toggle_text_color=”#FFFFFF” closed_toggle_background_color=”#031a3f” icon_color=”#FFFFFF” toggle_icon=”C||divi||400″ use_icon_font_size=”on” icon_font_size=”32px” open_icon_color=”#FFFFFF” open_toggle_icon=”B||divi||400″ _builder_version=”4.27.4″ _module_preset=”default” title_text_color=”#FFFFFF” title_font=”Josefin Sans|600|||||||” title_font_size=”19px” title_line_height=”1.3em” closed_title_font=”Josefin Sans|600|||||||” closed_title_font_size=”19px” closed_title_line_height=”1.3em” body_text_color=”#FFFFFF” body_font_size=”16px” body_line_height=”1.3em” text_orientation=”center” border_radii=”on|10vw|10vw|10vw|10vw” global_colors_info=”{}”]

Yes, from part-time remote agents to full-scale outsourced contact centers.

[/et_pb_toggle][et_pb_toggle title=”How secure is your contact center?” open_toggle_text_color=”#FFFFFF” open_toggle_background_color=”#032242″ closed_toggle_text_color=”#FFFFFF” closed_toggle_background_color=”#031a3f” icon_color=”#FFFFFF” toggle_icon=”C||divi||400″ use_icon_font_size=”on” icon_font_size=”32px” open_icon_color=”#FFFFFF” open_toggle_icon=”B||divi||400″ _builder_version=”4.27.4″ _module_preset=”default” title_text_color=”#FFFFFF” title_font=”Josefin Sans|600|||||||” title_font_size=”19px” title_line_height=”1.3em” closed_title_font=”Josefin Sans|600|||||||” closed_title_font_size=”19px” closed_title_line_height=”1.3em” body_text_color=”#FFFFFF” body_font_size=”16px” body_line_height=”1.3em” text_orientation=”center” border_radii=”on|10vw|10vw|10vw|10vw” global_colors_info=”{}”]

We comply with global security and data protection standards.

[/et_pb_toggle][et_pb_toggle title=”What makes Callnova different?” open_toggle_text_color=”#FFFFFF” open_toggle_background_color=”#032242″ closed_toggle_text_color=”#FFFFFF” closed_toggle_background_color=”#031a3f” icon_color=”#FFFFFF” toggle_icon=”C||divi||400″ use_icon_font_size=”on” icon_font_size=”32px” open_icon_color=”#FFFFFF” open_toggle_icon=”B||divi||400″ _builder_version=”4.27.4″ _module_preset=”default” title_text_color=”#FFFFFF” title_font=”Josefin Sans|600|||||||” title_font_size=”19px” title_line_height=”1.3em” closed_title_font=”Josefin Sans|600|||||||” closed_title_font_size=”19px” closed_title_line_height=”1.3em” body_text_color=”#FFFFFF” body_font_size=”16px” body_line_height=”1.3em” text_orientation=”center” border_radii=”on|10vw|10vw|10vw|10vw” global_colors_info=”{}”]

We combine strategic consulting, advanced technology, and executive-level reporting to deliver measurable business impact.

[/et_pb_toggle][/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”http://callnova.com/wp-content/uploads/2025/09/16.jpg” title_text=”16″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][/et_pb_image][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” text_font=”Arial||||||||” text_font_size=”17px” text_line_height=”1.3em” global_colors_info=”{}”]

“Our FAQs provide clear answers to the most common questions about our services, processes, and support. Designed to save you time, this section helps you quickly find reliable information. Whether it’s pricing, features, or setup, our FAQs make understanding and using our solutions simple, transparent, and stress-free.”

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Callnova delivers reliable virtual assistant and call center outsourcing solutions tailored to your business needs. From customer support to digital services, we ensure efficiency, affordability, and growth. Stay connected with us through 24/7 support and explore smarter ways to scale your business with trusted outsourcing solutions.

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QUICK LINKS

SOLUTIONS

CHAT SUPPORT(NON-VOICE)

QUALITY ANALYSIS

CONTACT CENTER

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PAKISTAN OFFICE:

CALLNOVA HOUSE

OFFICE # 10-11 GOLDMINE PLAZA SHAH JAMAL ROAD,LAHORE,PAKISTAN 54000

PH # +92-423-37502067

_____________________________

CANADA OFFICE:

CALLNOVA HOUSE

63 PONDEROSA CRESCENT LONDON,ONTARIO

PH # +1-226-777-5901

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