Live Chat Support - CallNova Global Dispatch Management

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For CEOs and business leaders, customer experience is no longer just an operational matter—it’s a core driver of revenue, brand loyalty, and competitive advantage. Modern customers expect instant, personalized, and seamless communication, and companies that fail to deliver risk losing market share.

At Callnova, we provide Live Chat and Chat Support services that are designed to help executives like you achieve measurable business outcomes—higher conversions, improved customer retention, and operational efficiency. By outsourcing your chat support services to us, you empower your brand with real-time, 24/7 customer engagement that enhances trust and drives long-term growth.

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Why CEOs Prioritize Live Chat Support

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Today’s customers don’t want to wait. Research shows that 79% of customers prefer live chat over phone or email support because it’s faster and more convenient. But for a CEO, the significance goes beyond customer preference:

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Revenue Growth – Companies using live chat support see conversion rates increase by up to 40%.

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Customer Retention – Real-time support builds stronger relationships, reducing churn.

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Cost Efficiency – A single chat agent can handle multiple conversations at once, reducing staffing costs

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Scalability – Live chat outsourcing enables rapid scale without expanding internal headcount.

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Data & Insights – Every chat is an opportunity to collect valuable data for decision-making.

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Why CEOs Trust Callnova

Unlike generic live chat providers, Callnova is a CX-focused call center services company with a proven track record of helping businesses scale. Here’s why executives prefer us:

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“Choose Callnova for your Live Chat & Chat Support Services, and let us drive your business toward reliability, efficiency, and long-term success.”

Callnova’s Live Chat & Chat Support Services

We don’t just provide customer service—we provide CX-driven chat solutions that align with your executive vision.

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Your business operates in a global economy where customers expect immediate responses at all times. Our 24/7 live chat support services ensure your customers are never left waiting—day or night.

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We unify website live chat, mobile apps, social media messengers, and CRM systems into one seamless platform. This guarantees consistent communication across all customer touchpoints.

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We integrate AI chatbots for basic inquiries while keeping trained live agents ready for complex, high-value interactions. This hybrid model reduces costs while maintaining quality.

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Instead of waiting for customers to ask for help, our proactive live chat services initiate conversations at critical points—like checkout pages—reducing cart abandonment and increasing sales.

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Whether you run a B2B enterprise software company or a B2C eCommerce store, our chat support outsourcing solutions adapt to your business model and industry needs.

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As a CEO, you need metrics—not just activities. Callnova provides executive-level dashboards with insights on chat response time, customer satisfaction (CSAT), Net Promoter Score (NPS), and conversion impact.

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Key Benefits for Executives

When you choose Callnova’s Live Chat / Chat Support services, you’re not just solving customer issues—you’re achieving strategic business outcomes.

Higher Conversion Rates –
Live chat helps convert browsing visitors into paying customers.
Enhanced Customer Loyalty –
Real-time support improves satisfaction and long-term trust.
Reduced Operational Costs –
Efficient staffing means you deliver quality service without inflating budgets.
Stronger Brand Reputation –
Customers remember fast, helpful interactions—and CEOs know reputation is priceless.
Scalable Growth – Our outsourced live chat teams scale up or down as your business demands evolve

Industries We Serve

Our chat support services span across multiple industries, ensuring tailored solutions for CEOs in different sectors:

ECommerce & Retail –
Reduce cart abandonment, manage orders, and increase customer lifetime value.
Healthcare & Wellness –
Schedule appointments, answer patient inquiries, and provide sensitive care.
Finance & Banking –
Deliver secure, compliance-driven chat support for financial transactions.
Real Estate –
Engage prospects instantly, schedule property tours, and capture qualified leads.
Travel & Hospitality –
Assist with bookings, cancellations, and loyalty programs in real time.
Technology & SaaS –
Provide onboarding, troubleshooting, and subscription support for clients.

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Consultation – We analyze your administrative needs and challenges.

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Customized Plan – A tailored service package is created for your business.

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Onboarding – Our team integrates seamlessly with your workflows.

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Execution – We handle administrative tasks professionally and accurately.

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How Callnova’s VA Services Work

When you outsource VA services functions to Callnova, you’re not just getting support—you’re gaining a partner in efficiency. Here’s what sets us apart:

[/et_pb_text][/et_pb_column][/et_pb_row][/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_row column_structure=”1_2,1_2″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_heading title=”FAQs” _builder_version=”4.27.4″ _module_preset=”default” title_level=”h2″ title_font=”Fjalla One|700||on|||||” title_text_align=”center” title_text_color=”#0C71C3″ title_font_size=”62px” title_line_height=”1.3em” global_colors_info=”{}”][/et_pb_heading][et_pb_toggle title=”What is Live Chat Support?” open_toggle_text_color=”#FFFFFF” open_toggle_background_color=”#032242″ closed_toggle_text_color=”#FFFFFF” closed_toggle_background_color=”#031a3f” icon_color=”#FFFFFF” toggle_icon=”C||divi||400″ use_icon_font_size=”on” icon_font_size=”32px” open_icon_color=”#FFFFFF” open_toggle_icon=”B||divi||400″ _builder_version=”4.27.4″ _module_preset=”default” title_text_color=”#FFFFFF” title_font=”Josefin Sans|600|||||||” title_font_size=”19px” title_line_height=”1.3em” closed_title_font=”Josefin Sans|600|||||||” closed_title_font_size=”19px” closed_title_line_height=”1.3em” body_text_color=”#FFFFFF” body_font_size=”16px” body_line_height=”1.3em” text_orientation=”center” border_radii=”on|10vw|10vw|10vw|10vw” global_colors_info=”{}”]

Live chat support allows businesses to engage with customers in real time via website or app chat windows.

[/et_pb_toggle][et_pb_toggle title=”How does live chat help CEOs achieve growth?” open_toggle_text_color=”#FFFFFF” open_toggle_background_color=”#032242″ closed_toggle_text_color=”#FFFFFF” closed_toggle_background_color=”#031a3f” icon_color=”#FFFFFF” toggle_icon=”C||divi||400″ use_icon_font_size=”on” icon_font_size=”32px” open_icon_color=”#FFFFFF” open_toggle_icon=”B||divi||400″ _builder_version=”4.27.4″ _module_preset=”default” title_text_color=”#FFFFFF” title_font=”Josefin Sans|600|||||||” title_font_size=”19px” title_line_height=”1.3em” closed_title_font=”Josefin Sans|600|||||||” closed_title_font_size=”19px” closed_title_line_height=”1.3em” body_text_color=”#FFFFFF” body_font_size=”16px” body_line_height=”1.3em” text_orientation=”center” border_radii=”on|10vw|10vw|10vw|10vw” global_colors_info=”{}”]

It reduces customer wait times, increases conversion rates, and enhances loyalty—directly improving revenue.

[/et_pb_toggle][et_pb_toggle title=”Can Callnova provide 24/7 live chat support?” open_toggle_text_color=”#FFFFFF” open_toggle_background_color=”#032242″ closed_toggle_text_color=”#FFFFFF” closed_toggle_background_color=”#031a3f” icon_color=”#FFFFFF” toggle_icon=”C||divi||400″ use_icon_font_size=”on” icon_font_size=”32px” open_icon_color=”#FFFFFF” open_toggle_icon=”B||divi||400″ _builder_version=”4.27.4″ _module_preset=”default” title_text_color=”#FFFFFF” title_font=”Josefin Sans|600|||||||” title_font_size=”19px” title_line_height=”1.3em” closed_title_font=”Josefin Sans|600|||||||” closed_title_font_size=”19px” closed_title_line_height=”1.3em” body_text_color=”#FFFFFF” body_font_size=”16px” body_line_height=”1.3em” text_orientation=”center” border_radii=”on|10vw|10vw|10vw|10vw” global_colors_info=”{}”]

Yes, our chat agents operate round-the-clock, ensuring global customer coverage.

[/et_pb_toggle][et_pb_toggle title=”Is chat support more cost-effective than phone support?” open_toggle_text_color=”#FFFFFF” open_toggle_background_color=”#032242″ closed_toggle_text_color=”#FFFFFF” closed_toggle_background_color=”#031a3f” icon_color=”#FFFFFF” toggle_icon=”C||divi||400″ use_icon_font_size=”on” icon_font_size=”32px” open_icon_color=”#FFFFFF” open_toggle_icon=”B||divi||400″ _builder_version=”4.27.4″ _module_preset=”default” title_text_color=”#FFFFFF” title_font=”Josefin Sans|600|||||||” title_font_size=”19px” title_line_height=”1.3em” closed_title_font=”Josefin Sans|600|||||||” closed_title_font_size=”19px” closed_title_line_height=”1.3em” body_text_color=”#FFFFFF” body_font_size=”16px” body_line_height=”1.3em” text_orientation=”center” border_radii=”on|10vw|10vw|10vw|10vw” global_colors_info=”{}”]

Yes. One chat agent can handle multiple customers simultaneously, making it highly efficient.

[/et_pb_toggle][et_pb_toggle title=”Does Callnova integrate live chat with CRMs and AI tools?” open_toggle_text_color=”#FFFFFF” open_toggle_background_color=”#032242″ closed_toggle_text_color=”#FFFFFF” closed_toggle_background_color=”#031a3f” icon_color=”#FFFFFF” toggle_icon=”C||divi||400″ use_icon_font_size=”on” icon_font_size=”32px” open_icon_color=”#FFFFFF” open_toggle_icon=”B||divi||400″ _builder_version=”4.27.4″ _module_preset=”default” title_text_color=”#FFFFFF” title_font=”Josefin Sans|600|||||||” title_font_size=”19px” title_line_height=”1.3em” closed_title_font=”Josefin Sans|600|||||||” closed_title_font_size=”19px” closed_title_line_height=”1.3em” body_text_color=”#FFFFFF” body_font_size=”16px” body_line_height=”1.3em” text_orientation=”center” border_radii=”on|10vw|10vw|10vw|10vw” global_colors_info=”{}”]

Absolutely. We integrate with major CRMs, AI bots, and helpdesk platforms for seamless operations.

[/et_pb_toggle][et_pb_toggle title=”What industries benefit most from live chat?” open_toggle_text_color=”#FFFFFF” open_toggle_background_color=”#032242″ closed_toggle_text_color=”#FFFFFF” closed_toggle_background_color=”#031a3f” icon_color=”#FFFFFF” toggle_icon=”C||divi||400″ use_icon_font_size=”on” icon_font_size=”32px” open_icon_color=”#FFFFFF” open_toggle_icon=”B||divi||400″ _builder_version=”4.27.4″ _module_preset=”default” title_text_color=”#FFFFFF” title_font=”Josefin Sans|600|||||||” title_font_size=”19px” title_line_height=”1.3em” closed_title_font=”Josefin Sans|600|||||||” closed_title_font_size=”19px” closed_title_line_height=”1.3em” body_text_color=”#FFFFFF” body_font_size=”16px” body_line_height=”1.3em” text_orientation=”center” border_radii=”on|10vw|10vw|10vw|10vw” global_colors_info=”{}”]

ECommerce, healthcare, finance, real estate, and SaaS companies see the strongest ROI.

[/et_pb_toggle][et_pb_toggle title=”How do you measure live chat performance?” open_toggle_text_color=”#FFFFFF” open_toggle_background_color=”#032242″ closed_toggle_text_color=”#FFFFFF” closed_toggle_background_color=”#031a3f” icon_color=”#FFFFFF” toggle_icon=”C||divi||400″ use_icon_font_size=”on” icon_font_size=”32px” open_icon_color=”#FFFFFF” open_toggle_icon=”B||divi||400″ _builder_version=”4.27.4″ _module_preset=”default” title_text_color=”#FFFFFF” title_font=”Josefin Sans|600|||||||” title_font_size=”19px” title_line_height=”1.3em” closed_title_font=”Josefin Sans|600|||||||” closed_title_font_size=”19px” closed_title_line_height=”1.3em” body_text_color=”#FFFFFF” body_font_size=”16px” body_line_height=”1.3em” text_orientation=”center” border_radii=”on|10vw|10vw|10vw|10vw” global_colors_info=”{}”]

We track KPIs like response time, resolution rate, CSAT, and conversion impact.

[/et_pb_toggle][et_pb_toggle title=”Can live chat be outsourced?” open_toggle_text_color=”#FFFFFF” open_toggle_background_color=”#032242″ closed_toggle_text_color=”#FFFFFF” closed_toggle_background_color=”#031a3f” icon_color=”#FFFFFF” toggle_icon=”C||divi||400″ use_icon_font_size=”on” icon_font_size=”32px” open_icon_color=”#FFFFFF” open_toggle_icon=”B||divi||400″ _builder_version=”4.27.4″ _module_preset=”default” title_text_color=”#FFFFFF” title_font=”Josefin Sans|600|||||||” title_font_size=”19px” title_line_height=”1.3em” closed_title_font=”Josefin Sans|600|||||||” closed_title_font_size=”19px” closed_title_line_height=”1.3em” body_text_color=”#FFFFFF” body_font_size=”16px” body_line_height=”1.3em” text_orientation=”center” border_radii=”on|10vw|10vw|10vw|10vw” global_colors_info=”{}”]

Yes. Our outsourced live chat services let you scale support without hiring in-house staff.

[/et_pb_toggle][et_pb_toggle title=”What languages do you support?” open_toggle_text_color=”#FFFFFF” open_toggle_background_color=”#032242″ closed_toggle_text_color=”#FFFFFF” closed_toggle_background_color=”#031a3f” icon_color=”#FFFFFF” toggle_icon=”C||divi||400″ use_icon_font_size=”on” icon_font_size=”32px” open_icon_color=”#FFFFFF” open_toggle_icon=”B||divi||400″ _builder_version=”4.27.4″ _module_preset=”default” title_text_color=”#FFFFFF” title_font=”Josefin Sans|600|||||||” title_font_size=”19px” title_line_height=”1.3em” closed_title_font=”Josefin Sans|600|||||||” closed_title_font_size=”19px” closed_title_line_height=”1.3em” body_text_color=”#FFFFFF” body_font_size=”16px” body_line_height=”1.3em” text_orientation=”center” border_radii=”on|10vw|10vw|10vw|10vw” global_colors_info=”{}”]

We provide multilingual live chat support, helping businesses serve international markets.

[/et_pb_toggle][et_pb_toggle title=”How do I get started with Callnova’s live chat services?” open_toggle_text_color=”#FFFFFF” open_toggle_background_color=”#032242″ closed_toggle_text_color=”#FFFFFF” closed_toggle_background_color=”#031a3f” icon_color=”#FFFFFF” toggle_icon=”C||divi||400″ use_icon_font_size=”on” icon_font_size=”32px” open_icon_color=”#FFFFFF” open_toggle_icon=”B||divi||400″ _builder_version=”4.27.4″ _module_preset=”default” title_text_color=”#FFFFFF” title_font=”Josefin Sans|600|||||||” title_font_size=”19px” title_line_height=”1.3em” closed_title_font=”Josefin Sans|600|||||||” closed_title_font_size=”19px” closed_title_line_height=”1.3em” body_text_color=”#FFFFFF” body_font_size=”16px” body_line_height=”1.3em” text_orientation=”center” border_radii=”on|10vw|10vw|10vw|10vw” global_colors_info=”{}”]

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“Our FAQs provide clear answers to the most common questions about our services, processes, and support. Designed to save you time, this section helps you quickly find reliable information. Whether it’s pricing, features, or setup, our FAQs make understanding and using our solutions simple, transparent, and stress-free.”

[/et_pb_text][/et_pb_column][/et_pb_row][et_pb_row _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_button button_text=”CLICK TO CALL” button_alignment=”center” _builder_version=”4.27.4″ _module_preset=”default” custom_button=”on” button_text_size=”19px” button_text_color=”#FFFFFF” button_bg_color=”#9e9e9e” button_border_width=”1px” button_border_color=”#000000″ button_border_radius=”0px” button_icon=”||divi||400″ button_icon_color=”#E02B20″ button_icon_placement=”left” button_on_hover=”off” custom_margin=”1vw||||false|false” hover_enabled=”0″ global_colors_info=”{}” button_url=”tel:+12267775901″ sticky_enabled=”0″][/et_pb_button][/et_pb_column][/et_pb_row][/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_row _builder_version=”4.27.4″ _module_preset=”default” 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button_one_letter_spacing__hover_enabled=”off” button_two_letter_spacing__hover_enabled=”off” button_bg_color__hover_enabled=”off” button_one_bg_color__hover_enabled=”off” button_two_bg_color__hover_enabled=”off”][/et_pb_contact_field][et_pb_contact_field field_id=”Message” field_title=”Message” field_type=”text” fullwidth_field=”on” _builder_version=”4.27.4″ form_field_background_color=”#031938″ form_field_text_color=”#FFFFFF” form_field_focus_background_color=”#7CDA24″ form_field_focus_text_color=”#FFFFFF” form_field_font=”|||on|||||” form_field_font_size=”17px” form_field_line_height=”1.3em” text_orientation=”left” global_colors_info=”{}” button_text_size__hover_enabled=”off” button_one_text_size__hover_enabled=”off” button_two_text_size__hover_enabled=”off” button_text_color__hover_enabled=”off” button_one_text_color__hover_enabled=”off” button_two_text_color__hover_enabled=”off” button_border_width__hover_enabled=”off” button_one_border_width__hover_enabled=”off” 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button_on_hover=”off” custom_margin=”1vw||||false|false” hover_enabled=”0″ global_colors_info=”{}” button_url=”tel:+12267775901″ sticky_enabled=”0″][/et_pb_button][/et_pb_column][/et_pb_row][/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.27.4″ _module_preset=”default” background_color=”#020f30″ global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_row column_structure=”1_4,1_4,1_4,1_4″ _builder_version=”4.27.4″ _module_preset=”default” width=”95%” max_width=”95%” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_column type=”1_4″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_image src=”http://callnova.com/wp-content/uploads/2025/09/call-nova-png-final-01-scaled.png” title_text=”call nova png final-01″ url=”https://callnova.com/dispatch-call-answering-services/” _builder_version=”4.27.4″ _module_preset=”default” width=”60%” max_width=”60%” module_alignment=”center” 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Callnova delivers reliable virtual assistant and call center outsourcing solutions tailored to your business needs. From customer support to digital services, we ensure efficiency, affordability, and growth. Stay connected with us through 24/7 support and explore smarter ways to scale your business with trusted outsourcing solutions.

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QUICK LINKS

SOLUTIONS

CHAT SUPPORT(NON-VOICE)

QUALITY ANALYSIS

CONTACT CENTER

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PAKISTAN OFFICE:

CALLNOVA HOUSE

OFFICE # 10-11 GOLDMINE PLAZA SHAH JAMAL ROAD,LAHORE,PAKISTAN 54000

PH # +92-423-37502067

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CANADA OFFICE:

CALLNOVA HOUSE

63 PONDEROSA CRESCENT LONDON,ONTARIO

PH # +1-226-777-5901

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