Non-Voice Services - CallNova Global Dispatch Management

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Customer engagement is no longer limited to phone conversations. CEOs and business leaders recognize that modern customers prefer non-voice channels—from live chat and email to social media and ticketing systems. At Callnova, we specialize in providing non-voice services that enhance efficiency, improve customer satisfaction, and reduce operational costs.

As a trusted call center services provider, we empower businesses to deliver seamless experiences through chat support, email support, back-office operations, and social media management. For executives, this means achieving scalability, measurable ROI, and higher customer retention—all without the overhead of expanding in-house teams.

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Why Non-Voice Services Matter to CEOs

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For C-level executives, non-voice BPO services are more than an operational function—they are a strategic growth driver. Customers today expect fast, convenient, and multi-channel support. Businesses that fail to meet these expectations risk losing market share.

By outsourcing non-voice support services to Callnova, CEOs benefit from:

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Cost Efficiency – Reduce overhead while accessing highly trained professionals.

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Scalable Teams – Expand support operations without hiring additional in-house staff.

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24/7 Customer Care – Provide round-the-clock assistance across email, chat, and social platforms.

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Data-Driven Insights – Leverage customer analytics to improve business strategy.

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Enhanced CX – Deliver consistent customer experience (CX) across non-voice channels.

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Strategic Benefits for CEOs and Decision-Makers

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When executives partner with Callnova for non-voice outsourcing, they gain:

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“Choose Callnova for your NON-VOICE SERVICES, and let us drive your business toward reliability, efficiency, and long-term success.”

Our Non-Voice Services

Callnova offers a wide range of non-voice call center solutions designed for CEOs who value efficiency, customer loyalty, and profitability.

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Today’s customers demand instant responses. Our live chat support services provide real-time assistance for inquiries, sales, and troubleshooting. With outsourced live chat agents, you can:

Reduce response times.
Boost online conversions.
Provide 24/7 live chat support to global customers.

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Professional and timely email communication is crucial for brand credibility. Our email support outsourcing services help you manage inquiries, orders, complaints, and after-sales communication with efficiency. CEOs benefit from:

Faster resolution rates.
Reduced backlog through ticketing systems.
Scalable email-based customer support teams.

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Customers engage with brands across Facebook, Instagram, Twitter, and LinkedIn. Our social media support services ensure every message, comment, and inquiry is addressed promptly. Benefits include:

Stronger online reputation management.
Improved engagement and loyalty.
24/7 social media customer service outsourcing.

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Behind every successful company is a strong back-office support system. Callnova provides data entry, document processing, order management, and records management through our non-voice BPO services. This helps CEOs:

Cut costs on routine tasks.
Improve operational efficiency.
Maintain accuracy and compliance.

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We provide ticketing system management services that streamline customer issues and assign them to the right support teams. CEOs can track performance metrics like first-response time and resolution rate, ensuring quality standards are consistently met.

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ECommerce – Order processing, returns, chat & email support.
Healthcare – Appointment scheduling, patient records support.
Real Estate – Lead nurturing, inquiry management.
Finance – Secure email/ticketing for account inquiries.
Technology & SaaS – Non-voice tech support via chat and email.

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Why Choose Callnova as Your Non-Voice Services Partner?

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At Callnova, we don’t just provide non-voice support agents—we become a strategic partner for your business growth. Our value lies in:

Experienced Non-Voice Teams – Skilled in chat, email, social media, and back-office.
Omnichannel Expertise – Consistency across all digital platforms.
Executive-Level Reporting – Transparent dashboards with KPIs like CSAT, NPS, and resolution rates.
Compliance & Security – Data protection policies for sensitive industries.
Tailored Solutions – We design non-voice BPO strategies aligned with your CEO-level vision.

Industries We Support

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Callnova’s help desk services are designed for diverse industries:

Healthcare IT Help Desk – Patient scheduling, compliance, and technical support.
Finance & Banking – Secure help desk support services for account and system inquiries.
ECommerce Help Desk – Order tracking, returns management, and live chat support.
Technology & SaaS – Subscription management, onboarding, and troubleshooting.
Real Estate Help Desk – Client communications, scheduling, and lead management.

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Consultation – We analyze your administrative needs and challenges.

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Customized Plan – A tailored service package is created for your business.

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Onboarding – Our team integrates seamlessly with your workflows.

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Execution – We handle administrative tasks professionally and accurately.

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How Callnova’s VA Services Work

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When you outsource VA services functions to Callnova, you’re not just getting support—you’re gaining a partner in efficiency. Here’s what sets us apart:

[/et_pb_text][/et_pb_column][/et_pb_row][/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_row column_structure=”1_2,1_2″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_heading title=”FAQs” _builder_version=”4.27.4″ _module_preset=”default” title_level=”h2″ title_font=”Fjalla One|700||on|||||” title_text_align=”center” title_text_color=”#0C71C3″ title_font_size=”62px” title_line_height=”1.3em” global_colors_info=”{}”][/et_pb_heading][et_pb_toggle title=”What are non-voice services?” open_toggle_text_color=”#FFFFFF” open_toggle_background_color=”#032242″ closed_toggle_text_color=”#FFFFFF” closed_toggle_background_color=”#031a3f” icon_color=”#FFFFFF” toggle_icon=”C||divi||400″ use_icon_font_size=”on” icon_font_size=”32px” open_icon_color=”#FFFFFF” open_toggle_icon=”B||divi||400″ _builder_version=”4.27.4″ _module_preset=”default” title_text_color=”#FFFFFF” title_font=”Josefin Sans|600|||||||” title_font_size=”19px” title_line_height=”1.3em” closed_title_font=”Josefin Sans|600|||||||” closed_title_font_size=”19px” closed_title_line_height=”1.3em” body_text_color=”#FFFFFF” body_font_size=”16px” body_line_height=”1.3em” text_orientation=”center” border_radii=”on|10vw|10vw|10vw|10vw” global_colors_info=”{}”]

Non-voice services cover customer support and back-office tasks handled via chat, email, social media, and ticketing systems, without phone interaction.

[/et_pb_toggle][et_pb_toggle title=”Why should CEOs invest in non-voice BPO services?” open_toggle_text_color=”#FFFFFF” open_toggle_background_color=”#032242″ closed_toggle_text_color=”#FFFFFF” closed_toggle_background_color=”#031a3f” icon_color=”#FFFFFF” toggle_icon=”C||divi||400″ use_icon_font_size=”on” icon_font_size=”32px” open_icon_color=”#FFFFFF” open_toggle_icon=”B||divi||400″ _builder_version=”4.27.4″ _module_preset=”default” title_text_color=”#FFFFFF” title_font=”Josefin Sans|600|||||||” title_font_size=”19px” title_line_height=”1.3em” closed_title_font=”Josefin Sans|600|||||||” closed_title_font_size=”19px” closed_title_line_height=”1.3em” body_text_color=”#FFFFFF” body_font_size=”16px” body_line_height=”1.3em” text_orientation=”center” border_radii=”on|10vw|10vw|10vw|10vw” global_colors_info=”{}”]

Because it improves efficiency, reduces costs, and enhances the customer experience (CX).

[/et_pb_toggle][et_pb_toggle title=”What industries benefit from non-voice outsourcing?” open_toggle_text_color=”#FFFFFF” open_toggle_background_color=”#032242″ closed_toggle_text_color=”#FFFFFF” closed_toggle_background_color=”#031a3f” icon_color=”#FFFFFF” toggle_icon=”C||divi||400″ use_icon_font_size=”on” icon_font_size=”32px” open_icon_color=”#FFFFFF” open_toggle_icon=”B||divi||400″ _builder_version=”4.27.4″ _module_preset=”default” title_text_color=”#FFFFFF” title_font=”Josefin Sans|600|||||||” title_font_size=”19px” title_line_height=”1.3em” closed_title_font=”Josefin Sans|600|||||||” closed_title_font_size=”19px” closed_title_line_height=”1.3em” body_text_color=”#FFFFFF” body_font_size=”16px” body_line_height=”1.3em” text_orientation=”center” border_radii=”on|10vw|10vw|10vw|10vw” global_colors_info=”{}”]

ECommerce, healthcare, real estate, finance, travel, and SaaS companies.

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Yes, we provide round-the-clock non-voice services across all digital channels.

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It’s cost-effective, scalable, and managed by trained professionals with specialized expertise.

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Yes. We integrate chat, email, social media, and back-office support into one seamless service.

[/et_pb_toggle][et_pb_toggle title=”How do you measure non-voice performance?” open_toggle_text_color=”#FFFFFF” open_toggle_background_color=”#032242″ closed_toggle_text_color=”#FFFFFF” closed_toggle_background_color=”#031a3f” icon_color=”#FFFFFF” toggle_icon=”C||divi||400″ use_icon_font_size=”on” icon_font_size=”32px” open_icon_color=”#FFFFFF” open_toggle_icon=”B||divi||400″ _builder_version=”4.27.4″ _module_preset=”default” title_text_color=”#FFFFFF” title_font=”Josefin Sans|600|||||||” title_font_size=”19px” title_line_height=”1.3em” closed_title_font=”Josefin Sans|600|||||||” closed_title_font_size=”19px” closed_title_line_height=”1.3em” body_text_color=”#FFFFFF” body_font_size=”16px” body_line_height=”1.3em” text_orientation=”center” border_radii=”on|10vw|10vw|10vw|10vw” global_colors_info=”{}”]

Through KPIs like response time, resolution rate, CSAT, and NPS.

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Absolutely. We provide both small-scale non-voice support teams and full-scale outsourcing solutions.

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Yes, CEOs receive data-driven performance reports with actionable insights.

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We focus on strategy, scalability, and measurable ROI—not just operational support.

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“Our FAQs provide clear answers to the most common questions about our services, processes, and support. Designed to save you time, this section helps you quickly find reliable information. Whether it’s pricing, features, or setup, our FAQs make understanding and using our solutions simple, transparent, and stress-free.”

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Callnova delivers reliable virtual assistant and call center outsourcing solutions tailored to your business needs. From customer support to digital services, we ensure efficiency, affordability, and growth. Stay connected with us through 24/7 support and explore smarter ways to scale your business with trusted outsourcing solutions.

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QUICK LINKS

SOLUTIONS

CHAT SUPPORT(NON-VOICE)

QUALITY ANALYSIS

CONTACT CENTER

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PAKISTAN OFFICE:

CALLNOVA HOUSE

OFFICE # 10-11 GOLDMINE PLAZA SHAH JAMAL ROAD,LAHORE,PAKISTAN 54000

PH # +92-423-37502067

_____________________________

CANADA OFFICE:

CALLNOVA HOUSE

63 PONDEROSA CRESCENT LONDON,ONTARIO

PH # +1-226-777-5901

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